Shipping Policy

At Connectors Colombia, we strive to provide fast and secure shipping to ensure that your products arrive in optimal condition and within the estimated timeframe. Below is our shipping policy to address the most frequently asked questions.

  1. Order Processing

    • All orders are processed within 1 to 2 business days after payment confirmation.

    • Orders placed on weekends or holidays will be processed the next business day.

  2. Shipping Times

    • We offer nationwide shipping within Colombia.

    • Delivery times may vary depending on the recipient’s location, with an estimated timeframe of 3 to 7 business days in major cities. For rural or hard-to-reach areas, delivery times may be longer.

    • During periods of high demand, shipping times may be slightly extended.

  3. Shipping Costs

    • Shipping costs are automatically calculated at the time of purchase and vary based on the destination and package weight.

    • We offer free shipping on orders that exceed a specified minimum amount, which is displayed on our product or shopping cart page.

  4. Order Tracking

    • Once your order is shipped, you will receive a tracking number so you can monitor the status of your package in real-time.

    • To check the status of your shipment, enter the tracking number on the courier’s website or contact us if you need assistance.

  5. Returns and Reshipments

    • If the package is returned due to an incorrect address or recipient absence, we will contact you to arrange a reshipment. Please note that additional reshipping costs may be the responsibility of the customer in these cases.

    • If the product arrives damaged or defective, please contact us within the first 24 hours for an appropriate solution.

  6. Changes to Shipping Address

    • If you need to change the shipping address after placing your order, contact us as soon as possible. We will do our best to update the information before the order is shipped.

  7. Contact

    • If you have any further questions about our Shipping Policy, please feel free to contact our customer service team through the contact numbers available on our contact page.